We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sb@getbuenavida.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sb@getbuenavida.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sb@getbuenavida.com.
Return & Refund Policy
Company: Buena Vibra Buena Vida ("we", "us", or "our")
We take pride in delivering high-quality THCA, THCP, and pre-roll products to our customers. Due to the nature of our products, we have specific guidelines regarding returns and refunds to ensure safety, compliance, and customer satisfaction.
1. All Sales Are Final
Because our products are consumable and regulated, we do not accept returns or offer refunds for any reason other than issues covered under our Damaged or Incorrect Items policy (see below).
Once an order has been placed and shipped, it cannot be canceled, refunded, or returned unless it meets the conditions described below.
2. Damaged, Incorrect, or Defective Items
If you receive a product that is:
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Visibly damaged during shipping
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Incorrect (e.g., wrong strain, wrong quantity)
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Defective or unusable upon arrival
Please contact us within 7 days of delivery with:
We’ll review your claim and, if approved, issue a replacement or a store credit at our discretion. In some cases, we may require you to return the product for inspection (we will cover return shipping if applicable).
3. Lost or Stolen Packages
Once your package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please ensure the delivery location is secure. If a package is marked as delivered but you did not receive it:
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Contact the carrier directly to file a claim
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Then reach out to us at [your@email.com], and we’ll do our best to assist
4. Order Issues Due to Customer Error
Buena Vibra Buena Vida is not responsible for:
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Orders placed with an incorrect shipping address
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Products ordered by mistake (e.g., wrong item, wrong quantity)
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Refused or undeliverable packages
Please double-check your order details before confirming your purchase. We do not issue refunds for user error.
5. Exchanges
We do not offer direct exchanges due to compliance and product integrity. If there’s a valid issue with your order, we may offer a replacement or store credit per the terms above.
6. How to Contact Us
If you have an issue with your order, please reach out within 7 days of delivery.
Email: info@getbuenavida.com